:root{
  --brand:#d62828; --brand-dark:#a91d1d; --brand-soft:#fdecec;
  --ink:#1f2430; --muted:#6b7385; --line:#e4e7ee; --bg:#f3f5f8;
  --s-submitted:#6f7a91; --s-assigned:#2f7de1; --s-progress:#7c4dff; --s-hold:#b7791f; --s-resolved:#1e9e6a;
  --table-mint:#eff8f2; --table-mint-head:#e4f2e9;
  --radius:14px;
}
body{font-family:'Manrope',system-ui,-apple-system,'Segoe UI',sans-serif;background:var(--bg);color:var(--ink);font-size:.95rem}
h1,h2,h3,h4,h5,h6{font-weight:800;letter-spacing:-.01em}
a{color:var(--brand)} a:hover{color:var(--brand-dark)}
.text-muted{color:var(--muted)!important}

/* buttons + inputs */
.btn{font-weight:700;border-radius:10px}
.btn-primary{--bs-btn-bg:var(--brand);--bs-btn-border-color:var(--brand);--bs-btn-hover-bg:var(--brand-dark);--bs-btn-hover-border-color:var(--brand-dark);--bs-btn-active-bg:var(--brand-dark);--bs-btn-active-border-color:var(--brand-dark);--bs-btn-disabled-bg:var(--brand);--bs-btn-disabled-border-color:var(--brand)}
.btn-outline-dark{--bs-btn-color:var(--ink);--bs-btn-border-color:var(--line);--bs-btn-hover-bg:var(--ink);--bs-btn-hover-border-color:var(--ink)}
.form-label{font-weight:700;font-size:.85rem;margin-bottom:.35rem}
.form-control,.form-select,.input-group-text{border-radius:10px;border-color:#d5dae4;padding:.6rem .85rem}
.input-group>.form-control{border-radius:0 10px 10px 0}.input-group>.input-group-text{border-radius:10px 0 0 10px;background:#f7f8fb;color:var(--muted)}
.input-group>.password-input{border-radius:0}
.input-group>.password-toggle{border-radius:0 10px 10px 0;background:#f7f8fb;color:var(--muted);cursor:pointer}
.input-group>.password-toggle:hover{background:#eef0f4;color:var(--ink)}
.form-control:focus,.form-select:focus{border-color:var(--brand);box-shadow:0 0 0 .2rem rgba(214,40,40,.15)}

/* app shell */
.app-nav{background:rgba(255,255,255,.94);backdrop-filter:blur(8px);border-top:3px solid var(--brand);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:1030;padding:.45rem 0}
.brand-lockup{display:inline-flex;align-items:center;gap:.45rem;color:inherit;text-decoration:none;white-space:nowrap}
.brand-mark{display:block;width:48px;height:36px;overflow:hidden;flex:0 0 48px}
.brand-mark img{display:block;height:36px;width:auto;max-width:none}
.brand-copy strong{display:block;color:var(--ink);font-size:1.2rem;font-weight:800;line-height:1.05;text-transform:uppercase}
.brand-copy small{display:block;margin-top:2px;color:var(--brand);font-size:.58rem;font-weight:800;line-height:1;text-align:center;text-transform:uppercase}
.auth-brand{margin-bottom:.25rem}
.auth-brand .brand-mark{width:68px;height:54px;flex-basis:68px}
.auth-brand .brand-mark img{height:54px}
.auth-brand .brand-copy strong{font-size:1.3rem}
.auth-brand .brand-copy small{font-size:.7rem}
.app-nav .nav-link{font-weight:700;color:var(--ink);border-radius:10px;padding:.5rem .85rem;margin-right:.15rem}
.app-nav .nav-link i{margin-right:.4rem;color:var(--muted)}
.app-nav .nav-link:hover{background:var(--bg)}
.app-nav .nav-link.active{color:var(--brand);background:var(--brand-soft)} .app-nav .nav-link.active i{color:var(--brand)}
.avatar{width:36px;height:36px;border-radius:50%;background:var(--ink);color:#fff;display:inline-grid;place-items:center;font-weight:800;flex:0 0 36px}
.user-btn{display:flex;align-items:center;gap:.6rem;border:0;background:none;text-align:left;padding:.2rem .4rem;border-radius:12px}
.user-btn:hover{background:var(--bg)}
.user-btn small{display:block;color:var(--muted);line-height:1.1}
.app-nav .dropdown-item{padding-block:.125rem;font-size:.875rem}
.app-nav .dropdown-item:active{color:#fff;background-color:var(--brand)}
.app-main{padding-top:1.75rem;padding-bottom:3rem}
.app-footer{color:var(--muted);font-size:.8rem;text-align:center;padding:1.5rem 0 2rem}

.page-head{display:flex;flex-wrap:wrap;gap:1rem;align-items:flex-end;justify-content:space-between;margin-bottom:1.5rem}
.page-head h1{font-size:1.65rem;margin:0}
.page-head p{margin:.25rem 0 0;color:var(--muted)}

.panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 1px 2px rgba(31,36,48,.04)}
.panel-head{padding:1rem 1.25rem;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}

/* status pipeline */
.pipeline{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:.75rem}
.pipe-step{position:relative;overflow:hidden;padding:1.15rem 1.25rem;border:1px solid color-mix(in srgb,var(--c) 22%,#fff);border-radius:8px;background:color-mix(in srgb,var(--c) 8%,#fff);box-shadow:0 2px 7px rgba(31,36,48,.05)}
.pipe-step::before{content:'';position:absolute;inset:0 0 auto 0;height:4px;background:var(--c)}
.pipe-step .lbl{color:var(--muted);font-weight:600;font-size:.85rem}.pipe-step .lbl i{color:var(--c);margin-right:.3rem}
.pipe-step .num{font-size:2.1rem;font-weight:800;line-height:1.1;margin-top:.35rem}
.pipe-bar{height:4px;border-radius:4px;background:var(--line);margin-top:.7rem;overflow:hidden}
.pipe-bar i{display:block;height:100%;width:var(--w);background:var(--c)}

/* status + priority chips */
.chip{--c:var(--muted);display:inline-flex;align-items:center;gap:.4rem;padding:.2rem .65rem;border-radius:999px;font-size:.78rem;font-weight:700;color:var(--c);background:color-mix(in srgb,var(--c) 13%,#fff);white-space:nowrap}
.chip::before{content:'';width:7px;height:7px;border-radius:50%;background:var(--c)}
.chip.solid{background:var(--c);color:#fff}.chip.solid::before{background:#fff}
.st-submitted{--c:var(--s-submitted)}.st-assigned{--c:var(--s-assigned)}.st-in-progress{--c:var(--s-progress)}.st-on-hold{--c:var(--s-hold)}.st-resolved{--c:var(--s-resolved)}
.pr-low{--c:#6f7a91}.pr-medium{--c:#2f7de1}.pr-high{--c:#b7791f}.pr-emergency{--c:var(--brand)}

/* request table (status colour rail on the left) */
.dt-container{padding:.75rem}
.dt-length select{min-width:4.25rem;padding:.35rem 1.65rem .35rem .65rem}
.dt-paging .pagination{gap:.4rem;padding:.25rem 0}
.dt-paging .page-item .page-link{display:grid;place-items:center;width:2.4rem;height:2.4rem;padding:0;border:1px solid var(--line);border-radius:50%!important;background:#fff;color:var(--ink)}
.dt-paging .page-item.active .page-link{border-color:var(--brand);background:var(--brand);color:#fff}
.dt-paging .page-item.disabled .page-link{background:#f5f6f8;color:#a4aab6}
.req-table{--bs-table-bg:transparent}
.req-table thead th{font-size:.8rem;color:var(--muted);font-weight:700;background:#fafbfc;border-bottom:1px solid var(--line);padding:.8rem 1rem}
table.dataTable.req-table thead th.dt-type-numeric div.dt-column-header{flex-direction:row!important}
.req-table tbody td{font-size:.8rem;padding:.95rem 1rem;border-color:var(--line)}
.table.table>thead>tr>th{background-color:var(--table-mint-head)!important}
.staff-table thead th{white-space:nowrap}
.staff-table thead th:nth-child(2){min-width:7rem}
.staff-table thead th.dt-type-numeric div.dt-column-header{flex-direction:row}
.staff-actions{display:flex;align-items:center;gap:.75rem;white-space:nowrap}
.staff-toggle-form .form-check{min-height:0;padding-left:2.5em}
.staff-toggle-form .form-check-input{width:2em;height:1.1em;margin-left:-2.5em;cursor:pointer}
.staff-toggle-form .form-check-input:checked{background-color:var(--s-resolved);border-color:var(--s-resolved)}
.staff-toggle-form .form-check-input:not(:checked){background-color:#fff}
.setup-account-list th:first-child,.setup-list th:first-child,.setup-account-list td[data-serial],.setup-list td[data-serial]{text-align:center!important}
.setup-account-list{min-width:1100px;table-layout:fixed}
.setup-account-list th:nth-child(1),.setup-account-list td:nth-child(1){width:5%}
.setup-account-list th:nth-child(2),.setup-account-list td:nth-child(2){width:20%}
.setup-account-list th:nth-child(3),.setup-account-list td:nth-child(3){width:15%}
.setup-account-list th:nth-child(4),.setup-account-list td:nth-child(4){width:20%}
.setup-account-list th:nth-child(5),.setup-account-list td:nth-child(5){width:13%}
.setup-account-list th:nth-child(6),.setup-account-list td:nth-child(6){width:10%}
.setup-account-list th:nth-child(7),.setup-account-list td:nth-child(7){width:17%}
.setup-account-list td[data-label="Username"] input,.setup-account-list td[data-label="Specialities"] input{min-width:0}
.account-actions{display:flex;align-items:center;gap:.4rem;white-space:nowrap}
.account-actions .btn{white-space:nowrap}
.account-actions .chip{font-size:.72rem}
.account-toggle-form .form-check{min-height:0;padding-left:2.5em}
.account-toggle-form .form-check-input{width:2em;height:1.1em;margin-left:-2.5em;cursor:pointer}
.account-toggle-form .form-check-input:checked{background-color:var(--s-resolved);border-color:var(--s-resolved)}
.account-toggle-form .form-check-input:not(:checked){background-color:#fff}
.setup-actions{white-space:nowrap}
.setup-actions .btn{display:grid;place-items:center;width:2rem;height:2rem;padding:0}
.setup-list .dt-scroll-body{overscroll-behavior:contain}
.req-table td.dt-type-numeric,.req-table th.dt-type-numeric{text-align:left!important}
.req-table tbody tr td:first-child{box-shadow:inset 4px 0 0 var(--c)}
.req-table .issue i{color:var(--brand);margin-right:.35rem}
.clamp{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.empty{text-align:center;padding:3rem 1rem;color:var(--muted)}.empty i{font-size:2.4rem;color:#c3c9d6}.empty p{margin:.5rem 0 0}

/* new request form */
.prio-pill{display:inline-block;border:1.5px solid var(--line);border-radius:999px;padding:.4rem 1rem;font-weight:700;cursor:pointer;background:#fff;color:var(--ink);margin:0 .35rem .5rem 0}
.btn-check:checked+.prio-pill{background:var(--c);border-color:var(--c);color:#fff}
.btn-check:focus-visible+.prio-pill{outline:3px solid rgba(214,40,40,.35);outline-offset:2px}
.dropzone{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:.4rem;min-height:190px;border:2px dashed #cbd1de;border-radius:var(--radius);cursor:pointer;color:var(--muted);text-align:center;overflow:hidden;background:#fafbfc}
.dropzone:hover{border-color:var(--brand);color:var(--brand)}
.dropzone i{font-size:2rem}.dropzone img{width:100%;max-height:260px;object-fit:cover;display:none}
.dropzone.has-img img{display:block}.dropzone.has-img i,.dropzone.has-img span{display:none}

/* sign-in screens */
.auth-wrap{min-height:100vh;display:grid;grid-template-columns:minmax(0,1.05fr) minmax(0,1fr)}
.auth-hero{position:relative;overflow:hidden;color:#fff;padding:3rem 3.5rem;display:flex;flex-direction:column;justify-content:center;background:linear-gradient(150deg,#1f2430 0%,#2b1a22 55%,#7d1d1d 100%)}
.auth-hero::after{content:'';position:absolute;width:560px;height:560px;border-radius:50%;right:-200px;bottom:-220px;background:radial-gradient(circle at 30% 30%,rgba(214,40,40,.6),rgba(214,40,40,0) 70%)}
.auth-hero>*{position:relative;z-index:1}
.auth-hero h2{font-size:1.5rem;line-height:1.2;max-width:23ch;margin-left:auto;margin-right:auto;text-align:center;color:#6b7280}
.auth-hero p{color:rgba(255,255,255,.75);max-width:42ch;margin-left:auto;margin-right:auto;text-align:center}
.flow{width:min(100%,42ch);list-style:none;padding:0;margin:2rem auto 0}
.flow li{position:relative;display:flex;gap:1rem;padding-bottom:1.3rem;color:#d1d5db}
.flow li:not(:last-child)::before{content:'';position:absolute;left:15px;top:34px;bottom:2px;width:2px;background:rgba(255,255,255,.2)}
.flow .dot{flex:0 0 32px;height:32px;border-radius:50%;display:grid;place-items:center;font-weight:800;font-size:.85rem;background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.35)}
.flow strong{display:block}.flow span{color:rgba(255,255,255,.65);font-size:.88rem}
.auth-panel{display:flex;align-items:center;justify-content:center;padding:2rem 1.25rem;background:#fff}
.auth-box{width:100%;max-width:400px}
.auth-box .logo{max-width:100%;height:54px;width:auto}
.otp-input{text-align:center;font-size:1.7rem;font-weight:800;letter-spacing:.5em;padding-left:.9em}

/* mobile */
@media (max-width:991.98px){
  .auth-wrap{grid-template-columns:1fr}.auth-hero{display:none}.auth-panel{background:var(--bg);min-height:100vh}
  .auth-box{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:1.75rem}
}
@media (max-width:767.98px){
  .app-main{padding-top:1.1rem}
  .app-nav .brand-mark{width:40px;height:30px;flex-basis:40px}
  .app-nav .brand-mark img{height:30px}
  .app-nav .brand-copy strong{font-size:1rem}
  .app-nav .brand-copy small{font-size:.53rem}
  .page-head h1{font-size:1.4rem}
  .pipeline{grid-template-columns:repeat(2,minmax(0,1fr));gap:.65rem}
  .pipe-step:last-child{grid-column:1/-1}
  .table-cards thead{display:none}
  .table-cards,.table-cards tbody{display:block}
  .table-cards tr{display:block;margin:.75rem;padding:.4rem .9rem;border:1px solid var(--line);border-left:4px solid var(--c);border-radius:12px;background:#fff}
  .table-cards tbody tr td:first-child{box-shadow:none}
  .table-cards td{display:flex;justify-content:space-between;align-items:center;gap:1rem;border:0;padding:.4rem 0;text-align:right}
  .setup-account-list td[data-serial]{justify-content:center}
  .table-cards td::before{content:attr(data-label);font-weight:700;color:var(--muted);text-align:left;flex:0 0 auto}
  .table-cards td.issue{display:block;text-align:left}.table-cards td.issue::before{display:none}
  .dt-container{padding:.5rem 0}
  .dt-container .dt-length,.dt-container .dt-search{display:flex;align-items:center;justify-content:flex-start;gap:.5rem;text-align:left}
  .dt-container .dt-length{justify-content:center}
  .dt-container .dt-search label{margin:0;white-space:nowrap}
  .dt-container .dt-search input{flex:1;min-width:0;width:auto}
  .setup-account-table .dt-search{display:grid;grid-template-columns:1fr;gap:.35rem;text-align:center}
  .setup-account-table .dt-search label{text-align:center!important}
  .setup-account-table .dt-search input{width:100%;max-width:none}
  .setup-account-table .dt-search,.setup-account-table .dt-length,.setup-scroll-list .dt-search{display:none!important}
  .setup-account-table>.row.mt-2.justify-content-between,.setup-scroll-list>.row.mt-2.justify-content-between:not(.dt-layout-table){display:none!important}
  .setup-scroll-list .dt-scroll-headInner,.setup-scroll-list .dt-scroll-headInner table,.setup-scroll-list .dt-scroll-body table{width:100%!important}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}

/* request detail: stepper, timeline, technician picker */
.stepper{display:flex;margin:1.25rem 0 .5rem}
.step{flex:1;text-align:center;position:relative;font-size:.78rem;color:var(--muted);font-weight:600}
.step::before{content:'';position:absolute;top:13px;left:-50%;width:100%;height:3px;background:var(--line)}
.step:first-child::before{display:none}
.step .circ{position:relative;z-index:1;width:28px;height:28px;margin:0 auto .35rem;border-radius:50%;display:grid;place-items:center;background:#fff;border:2px solid var(--line);font-size:.8rem}
.step.done{color:var(--ink)}.step.done::before{background:var(--s-resolved)}.step.done .circ{background:var(--s-resolved);border-color:var(--s-resolved);color:#fff}
.step.now{color:var(--brand)}.step.now .circ{border-color:var(--brand);color:var(--brand)}.step.now::before{background:var(--s-resolved)}
.facts{display:grid;grid-template-columns:150px 1fr;gap:.55rem 1rem;margin:0}
.facts dt{color:var(--muted);font-weight:600}.facts dd{margin:0}
.timeline{list-style:none;margin:0;padding:0}
.timeline li{position:relative;padding:0 0 1.1rem 1.5rem}
.timeline li::before{content:'';position:absolute;left:4px;top:7px;width:9px;height:9px;border-radius:50%;background:var(--brand)}
.timeline li:not(:last-child)::after{content:'';position:absolute;left:8px;top:19px;bottom:-2px;width:2px;background:var(--line)}
.photo-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:.75rem}
.photo-grid img{width:100%;height:130px;object-fit:cover;border-radius:10px;border:1px solid var(--line)}
.tech-option{display:flex;align-items:center;gap:.75rem;padding:.7rem .9rem;border:1.5px solid var(--line);border-radius:12px;cursor:pointer;margin-bottom:.6rem;background:#fff}
.tech-option small{display:block;color:var(--muted)}
.btn-check:checked+.tech-option{border-color:var(--brand);background:var(--brand-soft)}
.btn-check:focus-visible+.tech-option{outline:3px solid rgba(214,40,40,.35);outline-offset:2px}
@media (max-width:575.98px){.facts{grid-template-columns:1fr;gap:.1rem}.facts dd{margin-bottom:.6rem}.step{font-size:.68rem}}